FREQUENTLY ASKED QUESTIONS
Concierge FAQ & Care Guide
Everything you need to know about our luxury doorstep delivery, sizing guidance, and bespoke customer care.
With Heelshoes Open-Box COD, you can inspect the shoes, check the size and craftsmanship in front of the delivery rider before handing over the payment. If you are not satisfied, you can instantly return it with zero hassle.
Still Need Assistance?
Our concierge specialists are available 7 days a week to assist with custom styling, wedding orders, and fast delivery.